FAQ

Our goal is to care and cure


What is CBD?

CBD stands for cannabidiol and belongs to the cannabinoid group. Cannabinoids are an integral component of hemp plants.


What are cannabinoids?

Cannabinoids are a group of active, natural ingredients in the cannabis plant. These ingredients are found in the buds, leaves and stems. Researchers have already identified over 100 different cannabinoids in the cannabis plant. The generally most well-known cannabinoid is tetrahydrocannabinol (THC).


Do CBD products have a psychoactive effect?

The cannabinoid THC is responsible for the psychoactive effect of hemp plants. In contrast, CBD is not psychoactive and thus does not have an inebriating effect. 


What are endocannabinoids?

The endocannabinoid system is a part of the human nervous system. It is also referred to as the endogenous cannabinoid system. The term “endogenous” is used to describe processes that take place in the body and are not caused by external influences. The central components of the system are the cannabinoid receptors CB1 and CB2 as well as endogenous cannabinoids/endocannabinoids which connect to the receptors and activate them. When cannabis products are consumed, the active ingredient CBD connects to the cannabinoid receptors in the same way, causing it to take effect.
 

Do CBD products have a healing effect?

For legal reasons we are prohibited from claiming CBD products have healing effects or providing any form of consultation. However, many studies have shown that hemp can have positive effects on your health: www.cannabis-med.org


Which CBD raw materials and products are available?

The Botanicals offers raw materials and products in the following forms: Hemp extract, pure CBD, CBD drops, CBD oil, CBD hemp balm, capsules, hemp foods, animal care products. Contact us if you have any questions about a particular product you can’t find in our online shop.


Are CBD products by The Botanicals legal?

The Botanicals online shop sells hemp raw materials, cosmetics, foods which all satisfy the legal framework conditions.

 


Which countries do The Botanicals deliver to?

The Botanicals products are available in all countries in which the sale of CBD products is legal. The Botanicals only delivers to end customers in Switzerland directly. 


How are CBD products stored?

CBD products do not require any special treatment and can be stored at room temperature.


Where can I find out more information about hemp and CBD?

We recommend the International Association for Cannabinoid Medicine www.cannabis-med.org. Here you will find all the information you need.


How quickly are CBD products delivered?

We try our best to process and ship each order on the same day. It may take 1-14 days for our CBD products to reach you depending on the requested delivery type and destination.


How high are delivery costs in Switzerland?

Packaging and delivery fees in Switzerland come to CHF 10.00 for an order value of up to CHF 350.00. Items will be delivered free domicile for orders with a value of over CHF 350.00.


What payment options are available?

You can currently pay for our products using credit cards, prepayment or cash upon delivery.


How securely stored are my personal customer details?

All customer details are stored at a high-security data centre in Switzerland. The data is not passed on to third parties and is kept secure by us. Passwords and other sensitive data are securely stored so that even we cannot view or decipher this data.